Privacy Policy
Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Agarwood (hereinafter referred to as the "Company") is committed to protecting the privacy of its users in accordance with applicable privacy and data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://agarwooding.com and purchase our products.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email address, password, and display name when you register an account.
- Purchase Information: Recipient name, shipping address, phone number, and payment information when you make a purchase.
- Inquiry Information: Name, email address, phone number (optional), and message content when you contact us.
1.2 Information Collected Automatically
- IP address, browser type and version, operating system
- Pages visited, time and date of visit, time spent on pages
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- Account Management: To create and manage your account, verify your identity, and provide customer support.
- Order Fulfillment: To process and deliver your orders for agarwood products, process payments, and send order confirmations.
- Communication: To respond to your inquiries, send important notices, and provide updates about your orders.
- Marketing: To send promotional materials and newsletters (with your consent), and to analyze usage patterns to improve our services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Information Sharing and Disclosure
We may share your personal information with the following third parties:
| Recipient | Purpose | Information Shared | Retention Period |
|---|---|---|---|
| Shipping Partners | Product delivery | Recipient name, address, contact number | 1 year after delivery |
| Payment Processors | Payment processing | Payment-related information | 5 years after transaction |
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes without your explicit consent.
4. Data Retention
- Account Data: Retained until account deletion (subject to legal retention requirements).
- Transaction Records: 5 years (as required by e-commerce regulations).
- Customer Complaint Records: 3 years.
- Website Access Logs: 3 months.
5. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information, including:
- Encryption of sensitive data (passwords, payment information)
- Access control systems and regular security audits
- Employee training on data protection practices
- Secure data storage with reputable cloud service providers
6. Cookies
We use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Please note that disabling cookies may limit certain features of our website.
7. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for data processing
- Request data portability
To exercise these rights, please contact us at gai@try-n.com.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
9. Children's Privacy
Our services are not directed to individuals under the age of 14. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
10. Contact Information
| Item | Details |
|---|---|
| Company | Agarwood |
| gai@try-n.com | |
| Website | https://agarwooding.com |
11. Changes to This Privacy Policy
This Privacy Policy is effective as of January 1, 2025. We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.